Privacy Policy

The Information We Collect

Personal information

  • When you register using Empay, we will collect your personally identifiable information, such as your name, mobile number, and e-mail address. We may also collect your Emirates ID details, Payment card information when you provide it to Empay.
  • Empay also collects transactional type information provided by you, such as Credit or Payment card information which will be shared with third parties to provide services to you (such as contactless payment services by Empay app).

Other information

When you visit our website, we may use cookies technology for storing information to help provide you better and more efficient website experience. You have the option to decline our cookies by using your browser's settings tools, but this may limit our ability to serve you better.

 Our Commitment to Protect any information you provide is secured on our servers, protected from unauthorized access, use, or alteration. You should be aware that no security measures are fool proof; there is always some risk involved in transmitting information over the internet. You can be assured that we are taking adequate security procedures to protect the information given to us, including firewalls, data encryption, physical and electronic access controls, and strict rules regarding the access and use of data on our system.


We use your information

  • To create and authenticate your account
  • For identification and communication purpose
  • To provide Empay products and services
  • For prevention of fraud, unauthorized access and other misconduct
  • To update you about Empay services, promotions and application updates
  • To utilize the services such as customer care, requesting technical support, any type of financial and non-financial Empay services.

We may use information we collect to analyze trends, for various business purposes, administer the service, maintain and improve our site and application.

Sharing personal information

Except as described in this Privacy Policy, we will never share your personal information with an unaffiliated third party for email or other marketing unless we obtain your consent to do so.

We may disclose your information with Empay-affiliated third parties to facilitate Empay products and services to you. They will treat any information that we provide to our affiliated third parties in accordance with the terms of this Privacy Policy.

We may disclose your personal information to law enforcement authorities or government entities as required by applicable law, by court order, or by governmental request or regulations.

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Empay provided that the third party agrees to adhere to the terms of this Privacy Policy.

Compromise of personal information

If Empay becomes aware of the security breach, or compromised information, you agree that Empay may notify you in such case using the notification provision or by contacting you. 

Changes to our Privacy Policy

You should be aware that we may revise this Privacy Policy at any time and that such revisions may result in additional uses or disclosures of your information. If we decide to change this Privacy Policy, we will post those changes on our website so you are always aware of what information we collect, how we use it, and under the circumstances, if any, we disclose it. If you do not indicate your acceptance of the terms of the Privacy Policy, you may not use Empay app.

Contact details

If you have any questions regarding this Privacy Policy, please contact us using any of the following: