Frequently Asked Questions
1
Yes, you can use Empay’s prepaid card that you will receive upon registration. Load funds into the card and use Tap & Pay or Empay’s In app services.
2
No, you need to be a resident of the UAE with a valid Emirates Id to use the Empay app. This is a pre requisite for the registration process within the Empay app.
3
Please recheck if you have entered your correct mobile number and re-enter your mobile number. If you still face an issue in the registration, kindly contact our 24/7 helpline number- 600567563. Our Customer Care representative would be happy to help you.
4
If you have successfully loaded funds using UAEPGS then please wait for few minutes, you will get notified once your Empay card balance is updated.
5
Please wait for few minutes, you will get notified once your Empay card balance is updated.
6
Please wait for few minutes, you will get notified once your Empay card balance is updated.
How it works
empay is a simple, smart, swift and secure digital way for faster payments.
HOW TO GET STARTED
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